Compliance Administrator - Coventry, United Kingdom - Citizen

Citizen

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are brave, we are ambitious, we are honest, and we are Citizen

Our busy compliance hub, part of our Building Safety team, are responsible for the administrative processes that help us provide progressive and high-quality administration support, to ensure the safe delivery of compliance and maintenance/improvement work in our properties across the group.

This is a front-line position providing a service to our customers in line with our customer service standards.

In Building Safety you can make a real difference, the role of Compliance Administrator will involve:

Liaising with internal and external customers and contractors to ensure an efficient service delivery
Assisting contractors in gaining access to properties to carry out our responsibilities for cyclical inspections and maintenance
Providing general administration support such as telephone call handling, document preparation, collation and filing, delivering word processing, spreadsheets, and data base services
Processing technical specifications, including raising repairs and updating systems
Supporting management responses to customers, investigating and monitoring customer comments, compliments and complaints
Running performance monitoring reports and undertaking trend analysis, which will assist contract leads to monitor and enforce contracts
Contacting customers by telephone to arrange appointments, conducting satisfaction surveys and addressing customer service issues.

As a Compliance Administrator we need you to have:

Ability to clearly communicate both verbally and in writing
Excellent customer service skills
Skills and tools to manage, organise and prioritise workload
High IT skill and awareness to input, retrieve and manage data across numerous systems including Microsoft

We would be _really_
excited if you have:

Experience working in the housing sector
Understanding of compliance and the implication to a housing service provider
Experience working with external contractors or contract management

Our people are everything and we offer:

Opportunities for salary progression, which is directly linked to performance reviews
IT equipment to allow some optional home working

- 'Live work better' scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave

Company Pension

Citizen match up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Organisational Sick Pay (benefit increases with length of service)
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 16th April 2023
**Interview date: 20th April 2023