Leasehold Advisor - London, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Leasehold Advisor
Tower Hamlets
Contract
£22.13 per hour

Our client is looking for an experienced Leasehold Advisor.

Leasehold Advisor role delivering services to leaseholders with lease, service charge and major works enquiries.

To resolve disputes with leaseholders and arrange the associated compensation and write-offs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.

To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.

To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.

To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements. Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.

To identify ways in which the service can be improved, reflecting feedback from customers playing a key role in minimising the administration fee, through efficient and thoughtful working practices.

Essential Criteria

Experience of providing specialist advice and information to leaseholders.
Experience of resolving disputes with leaseholders and arranging the associated compensation and writeoffs.
Customer Service experience.
Accounts experience to produce estimates, actuals, interim and final accounts.
Experience of working closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements.
Experience of assessing leaseholders' liability and calculating leaseholders' share of charges.
Experience of working with contract administrators and consultants to ensure that consultation letters and costings are correct and leaseholders are advised appropriately.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients
are an equal opportunities employer.