Resident Liaison Officer - Leicester, United Kingdom - PA Housing

PA Housing

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference: 000637

Salary:
£27,052 per annum, increasing to £29,052 upon successful completion of your probation

Closing date: 03/05/2023

Location:
Bede Island - Leicester

Employment type:
Permanent

Hours Per Week: 35

We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that.

If you care about making a difference and want to support our local communities, you are in the right place

Additional role requirements:

Full UK driving licence £1,875 car allowance paid per annum
DBS check required

A little bit about what we are looking for...

Within this role, you will provide a key role in consulting, liaising and supporting our customers, alongside our service providers for all damp, mould and disrepair works carried out through our Asset team in and around our customers' homes.

You will be a main contact for residents throughout the inspection, treatment, and repair stages.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training.

It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

Your responsibilities...

Provide a key role in communicating and supporting our customers, alongside our service providers for all damp, mould and disrepair works carried out through our Asset team in and around our customers' homes
This role will be out of the office the majority of the time, in our resident's homes actively engaging with residents regarding the necessary damp, mould and disrepair works
You will remain the main contact person for residents throughout the inspection, treatment, and repair stages
You will regularly update residents on progress, consult with them regarding work being carried out to their homes and support them through the process through to completion
You will assist with monitoring the effectiveness of works carried out in resolving issues of damp and mould
You will flag residents' needs / special requirements regarding the works e.g., mobility restrictions
You will work closely with our contractors to establish a consistent service across our different contracts and provide the necessary help, support and guidance as required
Support our service providers to provide excellent customer services throughout the planned and majors works process
Assist the Asset team to ensure contractors carry out all areas of service delivery in accordance with PA's Policies and Procedures
Attend and participate in contractor progress meetings
Conduct regular site visits as required to ensure resident's needs are met and follow up issues with the contractor and relevant colleagues where appropriate
Raise any site matters including issues of Health and Safety, poor or defective workmanship or any other issues which need escalating
Keep staff up to date with progress on site and liaise with them where access issues arise
Liaise with the Housing team to advise of any tenancy related issues or concerns
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
A minimum of two years' experience working within a maintenance department within an RSL or private sector customer facing organisation
Excellent organisational skills and able to work within project time constraints
Knowledge of Keystone Asset Management system
Knowledge of managing contractors and suppliers
Experience working in the construction industry or repairs
Used to complaint resolution and experience of complaint management systems
Experience working in a customer service role or similar
Experience working with local community groups and external support agencies
Intermediate level Microsoft Word, Outlook and excel

Disclosure and Barring Service:

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis.

Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

AGENCIES:
We know where you are if we need your support so please do not contact us.

Job Types:
Full-time, Permanent

Salary:
£27,052.00 per year

Benefits: