IT Service Desk Analyst - Edinburgh, United Kingdom - SRUC Scotland's Rural College

SRUC Scotland's Rural College
SRUC Scotland's Rural College
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Title:
IT Service Desk Analyst


Type:
Full-Time, Permanent


Salary:
£21,141 - £24,515 per annum


Location:
Flexible Location


Closing Date: 23 January 2023


Ref:
CFPS/IDS/045/22

SRUC is unique in Scotland and one of the largest organisations of its kind in Europe.

Our ambitious and exciting vision is to work at local, national and international levels, leading innovation and sustainable development in agriculture and rural sectors.


The main purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues and providing a high level of customer care.


Scope of Job:

  • Act as single point of contact through a shared service desk for IDS related queries
  • Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
  • Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
  • Undertake IT operations, such as equipment movement
  • Support business events where Audio Visual systems are required.
  • Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
  • Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
  • Conduct site visits as required.
  • Perform additional duties as directed by the Line Manager

Key Duties and Responsibilities:

  • Answer service desk calls
  • Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
  • Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
  • Undertake IT operations, such as equipment movement
  • Support business events where Audio Visual systems are required.
  • Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements

Site Visits:

  • Provide end user training in SRUC systems and processes.
  • Conduct site visits as required.
Please note the official job title for the appointee will be 'Customer Service Desk Advisor'.

Closing date: 23 January 2023


Benefits / What you will get in return:

  • Enhanced holidays
  • Enhanced pension contributions (5% employee and 10% employer opposed to 5% employee and 3% employer)
  • Cycle to work scheme
  • RAC Membership
  • Enhanced family leave
  • Flexible working patterns
  • Hybrid working solutions (in some areas)
  • Tailored investment in and individuals' learning and development
SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC. A Charitable company limited by guarantee, SC Registered in Scotland No SC103046


Further information
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