Customer Service Representative - Epsom, United Kingdom - Optima Recruitment

Optima Recruitment Epsom, United Kingdom

3 weeks ago

Permanent, Full time Customer Service / Support

Description

Overview:
Our client is one of the leading employers in the area and is seeking a Customer Service Representative.

They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none.

Opportunities to study for professional qualifications, including the CeMAP

Based in Epsom
Up to £25,000 + discretionary bonus

* 23 days holiday a year rising to 27 days + bank holidays

Hybrid role after training
Professional Study Support
Free Parking

Job specification:

Dealing with telephone calls and responding efficiently to enquiries
Issuing relevant literature, illustrations and application forms to customers
Proactively following up enquiries with a view to converting these into applications
Responding to requests for progress updates from customers
Producing regular ad-hoc management information reports
Conducting account transactions for new and existing customers

Person specification:

Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math's & English)
Previous customer service
Previous experience of handling incoming telephone calls
A background in financial services, banking, insurance or similar would be an advantage
Strong administrative and organisational ability and a keen attention to detail
Confident, clear and professional telephone manner

Additional Information:

Based in Epsom
Up to £25,000 + discretionary bonus
Hybrid role after training
Pension Scheme
BUPA Membership
Professional Study Support
23 days holiday a year rising to 27 days + bank holidays
Free Parking
Social Events
Staff monthly draw
Perkbox
Life assurance
Income protection
Season ticket loan
Buy and sell holiday

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