Apprenticeship Level 3 Customer Service Specialist - Camberwell, United Kingdom - Get Set UK

Get Set UK

Verified Company

Camberwell, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.
-
Why Get Set UK?_

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring.

We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications.

Our mission is to support and enable individuals to maximise their employment and career potential.

Job Purpose Appreticeship
Ø To deliver quality customer care and tracking support for our welfare to work services to programme participants.

Ø To work with the wider teams to track participant engagement and progression through quality customer care call.

Ø To provide outstanding in work support services to optimise job retention and sustained outcomes.

Ø Demonstrate a willingness to learn and motivate participants though excellent customer care communications,

Ø To be tenacious and target focussed to meet the customer care call targets.

Ø To update customer care tackers in a timely way and communicate effectively with other teams on the outcomes of your activity.

Key Responsibilities Appreticeship

Ø Demonstrate brand advocacy, values and belief when dealing with customer interaction to build trust, credibility, and satisfaction for good outcomes.

Ø Ensure your personal presentation, in all forms of communication, reflects positively on GSUK.

Ø Understand the reasons why customer issues and complex situations sometimes lead to barriers in communicating with them and how their behaviour may require different approaches from you.

Ø Comply with the underpinning business processes that support you in bringing about the best outcome for customers and GSUK

Ø Analyse, use and present a range of information to provide feedback on customer care interventions for the wider teams you will be supporting,

Ø Recognise our different customer types and the role of emotions in bringing about a successful outcome and adapt your practice accordingly.

Ø Understand how customer expectations can differ between cultures, ages and social profiles and differentiate your communications in line with this.

Ø Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps for engagement and good outcomes for customers.

Ø Explore and interpret the customer experience to inform and influence achieving a positive result for the customer.

Ø Providing written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.

Ø Maintain a positive relationship with the customer.

Ø Exercise proactivity and creativity to reach customers.

Ø Work effectively and collaboratively with colleagues at all levels to achieve results.

Ø Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer.

Ø Be adaptable and flexible to your customer needs whilst continuing to work within the agreed customer service environment.

Ø May have completed their Customer Service Practitioner Level 2 Apprenticeship.

Ø Achieved English and Maths GCSE.

Ø Is ambitious to achieve their Level 3 Apprenticeship.

Ø Can demonstrate excellent telephone skills. products such as Outlook, Teams, SharePoint, Excel, PowerPoint.

Ø Share our values:
accountability, transparency, experienced practitioners to our participants, stakeholders and employers and continuous improvement.

Benefits
Ø Company pension and events

Ø Flexible schedule, gym membership and Incentfit

Ø Private medical insurance; Wellness programs

Ø Sick pay

Ø Progression

Ø 25 days annual leave plus bank holidays

Job Type:
Permanent

Salary:
£15,000.00-£15,001.00 per year

Benefits: