Engineering Lead - London, United Kingdom - Wise

Description

Wise is a global technology company, building the best way to move and manage the world's money. As part of our team, you will be helping us create an entirely new network for the world's money.

Here at Wise we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump.

We have a highly mobile, geographically diverse work environment and currently we look after several offices of varying sizes.

We are excited to announce a vacancy for a Senior Leader in our User Technology (UT) Device Management team.

This invaluable role encompasses overseeing not only five IT support teams but also our Device Management Engineering team, all vital for maintaining our office and end user IT infrastructure, and ensuring its impeccable performance round-the-clock.

The bulk of your responsibilities extend to mentoring team members, team building, and delivering expertise on device deployment, configuration, and Office IT management.

Supervising team productivity and setting Key Performance Indicators (KPIs) to ensure exceptional device management and IT infrastructure.

Leading the recruitment process:
hiring, training, and supporting technicians and engineers.
Staying informed on device deployment, configuration, and overall IT solutions.
Collaborating with Security and other Engineering teams on incident management.
Upholding high standards within the team, consistent with the company's overall IT practices.
Monitoring feedback from users and the Support teams to address any areas for improvement.
Establishing and monitoring Key Risk Indicators (KRIs) to preempt and manage potential risks.

In your role as a lead, you will not only ensure service quality and uphold service-level agreements (SLAs) for prompt and efficient IT issue resolution, but also be responsible for setting KPIs to drive performance and KRIs to identify potential risks.

Your leadership and financial oversight will be crucial in enhancing our organization's technical efficiency, service quality, and overall team performance.

You have an education or experience in Information Technology or similar field.
Experienced in managing cross team projects.
Familiarity with Windows, Mac and Linux environments, and enterprise IT management tools in general. (MDM, Asset management, vulnerability management, ticketing systems, etc.)
Excellent communication skills with a record in building strong relationships.
Familiar with Disaster Recovery, Risk management, Project Management, Change and Incident Management.

Experience with scripting:
bash, powershell, python, YAML. JAMF, Windows Intune, Apple Business Manager, SCCM, PatchmyPC and so on.
AWS and network basics - the broader your knowledge, the greater your impact across teams.
Experience or familiarity with access management (examples: Okta, Sailpoint, SAML, OAuth, LDAP, etc.).
We're people building money without borders — without judgement or prejudice, too.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.