IT Helpdesk Analyst - London, United Kingdom - Just IT

Just IT

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an IT support engineer with at least 2 year's of experience? An award-winning creative agency is looking for an IT helpdesk analyst to join their team on a 6-month FTC

Role Responsibilities:

Provisioning of new user's accounts
Deploying new computers and mobile devices
Deprovisioning user accounts for leavers
Repurposing hardware
Create documentation and guides for users
Maintain accurate inventory of asset management system hardware and software
Management of loan equipment and accessories stock levels ensuring equipment is always available to staff
Adhere to and uphold IT policies and procedures
Log and maintain an accurate record of support tickets through the IT Helpdesk system
Provide a broad range of technical support to 160+ users
Provide functional technical support for hardware and software both facetoface and remotely
Ensure IT services are always accessible to users
Provide support for reprographic equipment such as printers, escalating to external engineers when required
Support video conferencing platforms and equipment
Provide weekly status reports on ongoing user issues and raise common problems that can be addressed to prevent future occurrences
Train and assist users in several different software packages
Ad Hoc IT tasks as and when required

Technical Responsibilities:

Good understanding and working knowledge of MAC OS 10 & Microsoft 365 including Outlook, Excel and Word, Microsoft Teams, Intune, and Microsoft Windows 10 operating system.
Adobe Creative Cloud

Office 36

Experience with JAMF/Okta is beneficial
Strong understanding of PC and laptop hardware setup and configuration.
Able to navigate and set up iPhone, iPad, and Android devices.
Able to learn how systems operate, how they are administered, and how to troubleshoot.
Work within standard IT development frameworks, documents work, and understand the value it adds.