Client Manager - Brentford, United Kingdom - Just IT

Just IT

Verified Company

Brentford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our client is a fast growing outsourced IT and managed service provider.
They are looking for an ambitious and driven client manager with hands on technical experience that can assist their client services director in managing their existing clients in terms of upgrades, renewals and new services.

Role

Account Management and Consultancy
Working with existing clients to manage the ongoing replacement and expansion of kit as well as selling new services into existing clients. To start with you will be assisting the client services director and in time youwill build up your own client portfolio.

Pre project coordination

Once the client agrees your proposed project, you will need to be involved in the pre project coordination with the lead engineer to ensure the projects are delivered to a high standard. This involves ordering the equipment, coordinatingstart dates, resources etc.
Manage a client Pipeline
Build and maintain a pipe line with existing customers for both server and PC refresh projects as well as cloud migrations, Phone System installations and selling additional services.

Quotes & Proposals

Following the guidance of the client services director you will prepare proposals and quotations outlining your recommendations and the benefits to the customer.

Initially:

First 3-6 months:
Assisting CS Director, CS Manager and Head of Purchasing with:

Within months:
Work with CS Director on selling the following services into existing client base:

Office 36

12 Months onwards:
They will be assigned their own client accounts to manage which will include:

Knowledge, Skills and Experience required

Charismatic you will have the natural ability to easily build report with the clients.
A client focused and driven work ethic what you put in is what you get out. So we're looking for someone who has no doubt that only focused consistent work will propel their career forward.
Ability to multitask with acute attention to detail and being driven to always complete tasks 100%
23 year's technical experience Good technical understanding of IT networks and Cloud Computing.
Fast learner able to pick up systems and processes quickly and also able to adapt to rapidly a changing industry.
Profit focused and very good with numbers and calculations being able to maximise profit on deals is essential. So any prior experience with quoting and achieving margin is very beneficial.
Confident and reassuring manner being able to speak with authority. A good communicator as there will be plenty interaction with Clients.