Customer Consultant - Norwich, United Kingdom - St Leonards Motors

St Leonards Motors
St Leonards Motors
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen for an enthusiastic and ambitious Customer Consultant at Toyota Norwich

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Type: Full-time

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Length: Permanent

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Salary: £42,000 OTE

Description

We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich team as a Customer Consultant.

A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes.


Toyota Norwich is part of The SLM Group which started as a family company and has grown to include sites across East Sussex, Kent, Norfolk and Suffolk.


Requirements:


Key Job Areas of the Customer Consultant role:

  • Build rapport and create a bespoke customer experience
  • Coordinate workshop activity to deliver agreed work
  • Develop relationships to win new business
  • Respond to queries from new/existing customers from multiple channels
  • Maintain up to date knowledge on manufacturer vehicles and product options
  • Follow sales processes to ensure compliance
  • Work as a full member of the dealership team

What we're looking for in a Customer Consultant:

  • Previous experience in Sales/Customer Service
  • Ability to successfully use persuasiveness/negotiation techniques
  • Knowledge of sales principles and methods
  • Ability to work as part of a team
  • Ability to work on own initiative or with minimum supervision
  • Excellent communication, administrative and organisational skills
  • Excellent customer service/people skills, delivery services to high standards
  • Polite, calm and approachable personality
  • Flexible 'can do' approach

Benefits:


The exciting SLM benefits we offer our Customer Consultants:

  • Health care
  • Mental and physical health support provided by BEN
  • Additional holiday for extended service
  • Birthday off
  • Retail offers and vouchers
  • Eligibility to join our car scheme (after a qualifying period)
  • Free MOT for employees
  • Discounted aftersales, service, repairs and parts
  • Company pension scheme
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Contact Name: Human Resources
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