Customer Service Advisor - Kirton in Lindsey, United Kingdom - Obaby Limited

Obaby Limited

Verified Company

Kirton in Lindsey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Obaby are a baby goods wholesaler based in Kirton Lindsey and have been trading for 20 years. We provide a direct to customer service via our website and through retailers sites and stores.

Due to our nature of business, we pride ourselves in making sure our customers are happy with our level of service, therefore we are looking for someone who can bring a professional, but friendly, approach to handling queries relating to post purchases.

This position is available to start as soon as possible and is on a part-time, 3 month contract with potential to be extended.

Core Duties & Responsibilities;

Dealing with customer queries and complaints via telephone and our customer service portal
Entering orders for replacement/spare parts via our order management system
Resolving courier issues where necessary
Respond to queries via retailers' portals and updating the retailer direct
Basic admin duties and additional requested

Hours of Work
The required hours of work are;
Monday - Wednesday 08:00 - 16:30

Required Skills & Experiences

Competent in the use of Microsoft Office.
Excellent communication skills, both written and verbal.
Customer focused.
Problem solving.
Work well under pressure while maintaining a positive attitude and providing excellent customer service.
Use in Orderwise or a similar order management system and customer service portals

We are looking forward to receiving your CV

Job Types:
Part-time, Temporary

Contract length: 3 months

Pay:
£11.44 per hour

Expected hours: 23.25 per week

Benefits: