Cs Administrator - Newton Aycliffe, United Kingdom - DHG

DHG

Verified Company

Newton Aycliffe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Purpose

To complement the life enhancing impact our products have by making all Customer Interaction as effortless as possible.

You will deliver a world class level of Customer Service and ensure as that we are 'Delivering the Promise' to each and every customer.

To be a DHG Customer Service Advisor you'll need to:

Have a genuine Customer Service mindset, always wanting to do the best you can and make every interaction you have with customers and colleagues alike a positive one. You'll be a great team player who is able to think on their feet and is resourceful. You'll be resilient, able to work well at a fast pace and thrive on turning every problem into an opportunity. As the regular point of contact for our customers, you'll be a natural when it comes to having conversations and yet will understand the importance of ensuring that every interaction is also delivered in a professional manner. And along with the top class conversational skills and can do attitude, you'll need a great level of IT skills coupled with a high level of accuracy and attention to detail.

Key Responsibilities

To learn & maintain a sound knowledge of company, products, services and pricing.
Communicate orders against stock, check delivery schedules and analysing sales history.
Provide excellent customer service by keeping the customer fully updated on status of order.
Communicate with staff in relevant department: sales, technical services, production, warehouse, to confirm the status of customer orders/technical service and resolve customer complaints.
Enter data into databases and/or business systems to maintain uptodate customer records; enter and track the status of orders and deliveries; and generate sales reports and statistics.
Maintain a professional attitude when dealing with all customer.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues.
Flexible attitude to work additional hours to ensure deadlines are met.
Adapt / adopt new methods of working and/or new technology the Company introduces and undergo training as the Company directs.