Admin Assistant Acute Coronary Syndrome - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Acute Coronary Syndrome (ACS) with Secondary Prevention (ACS-SP) is a newly designed, dynamic service and we are looking to recruit a Band 3 to join our friendly and supportive team.

We have combined two streams for both Rapid Access Chest Pain and Secondary Prevention.

We are a dedicated team of compassionate, skilled professionals looking for a new member of our team who is a registered professional with NMC or with an Allied Health qualification.

You will bring administrative and clerical l expertise.

You will be crucial to maintaining the high standards of administrative support that the team to deliver the best care to our patients.

There has never been a more exciting time to come and work at the Bristol Heart Institute (BHI) with lots of exciting opportunities as we implement a local secondary care-led secondary prevention clinic, focusing on supporting the discharge and onward management of secondary prevention patients.

Communication:

To support the triaging of referrals by liaising with key clinical staff
To act as a point of contact for queries from clinical and nonclinical staff
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Communicate changes to clinics and appointments to patients as instructed, often at short notice Patient Care:
To show a caring and professional approach towards patients, relatives and carers.

This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning:

To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
Attend appropriate meetings as required by the role's line manager

Service Development and Research:

Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team Finance and Resources:

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.