Service Improvement Officer - Skelmersdale, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
Skelmersdale, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Skelmersdale

£18 Per Hour


I am recruiting for a local authority who is looking for someone to deal with Service Complaints investigations and responses and will report on learning and action outcomes.

Job Role

To identify Housing service improvements arising from customer feedback and work with the relevant Service Managers and the Tenant
Voice Manager to ensure the improvements are implemented.

To review and co
- ordinate improvements with Service Managers on policies, procedures and process so that service areas continually
develop and deliver improvements, best practise and value for money.

Promote and ensure delivery of continuous learning and improvements in relation to customer feedback and to promote and publicise the
outcomes.

Key Objectives

Co - ordinate, monitor and provide reports and information on customer feedback for Housing services received through all communication
channels.

To ensure learning and improvements that are identified through customer feedback are tracked through to completion and that outcomes
are measured and reported back to customers.

To support Managers to deliver service improvements and feed these back to individual customers who have made comment, suggestions, or
complaints.
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