Customer Service Advisors - Nottingham, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Our Customer Service Team at Trinity House, Nottingham

Are you passionate about making a positive impact on the environment? Do you thrive in a dynamic, customer-centric environment? If so, we have an exciting opportunity for you

As a member of our dedicated team, you'll play a crucial role in supporting the operational success of Green Funding Schemes, including the ECO 4 initiative, and other able-to-pay options.

_ Here's what you'll be doing:_

Managing complaints with precision and care, ensuring customer satisfaction.
Identifying trends and training gaps for continuous improvement in customer interactions.
Delivering topnotch customer service, with accurate data capture and reporting.
Excelling in customer communication and expectation management.
Adapting seamlessly to changing project needs and supporting your team.
Building strong relationships with contractors and stakeholders for seamless project execution.
Problemsolving and proactive initiativetaking to enhance team performance.

_What we need from you:
_
- Exceptional organizational skills and prioritization abilities.
- Proficiency in numeracy, literacy, and IT skills, including Excel.
- Outstanding verbal and written communication skills.
- Demonstrated empathy and patience for customers, always striving to do what's right.
- Ability to manage multiple stakeholders and meet deadlines.
- Meticulous attention to detail for accurate documentation and data input.
- Willingness to embrace change and tackle new challenges head-on.
- Professional representation of E.ON to stakeholders.
- Experience with Microsoft Teams and MS Dynamics is a plus.
- PC skills.

Work Schedule:

Monday to Friday, 9 am - 5 pm

Hybrid Working Model:

1 day in the office (Wednesday)
4 days from home

Location:
Trinity House, Nottingham

Pay Rate:
£11.43 per hour

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.