Customer Advisor - Liverpool, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Service Advisor you will be the first point of contact for customers who have suffered a loss following an incident with their vehicle.

Treating customer with understanding and empathy you will capture all the relevant information efficientlyand accurately, validating customer's policy and confirming indemnity whilst providing an excellent customer experience.

Client Details
One of the UK's leading providers of insurance and legal services are currently recruiting in there customer advisor department. They offer outsource claims solutions partnering with insurers, brokers and MGA's. There one of the leading in the field withmany officers located around the UK, with an expanding team. They offer "professionalism, teamwork, quality and respect" to each and one of there employee's.

Description

Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefits of client supply chain for losses sustained as well as legal representation as required.

You will also deal with generalcustomer claims enquiries.

Profile

Previous experience working within a telephonebased customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fastpaced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills

Job Offer

30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
2 x Volunteering days to support charitable initiatives
Matched Giving up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan claim back dental / physio / optical appointments
My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy