Customer Complaints Handler - Rayne, United Kingdom - WE Talent

Description

Customer Complaints Handler Position at WE Talent

Are you passionate about providing top-notch customer service and adept at resolving issues efficiently? If you thrive in a dynamic work environment and enjoy facing new challenges daily, then this might just be the opportunity for you!

• Offer: Full-time permanent role at Braintree location.
• Schedule: 8-hour shifts including some weekends.

Responsibilities:

• Handle Complaints: Address and manage customer complaints effectively to ensure a positive customer experience following company guidelines.
• Clear Communication: Interact with customers via phone, email, or live chat with clear and empathetic communication.
• Monitoring: Monitor and respond to Trustpilot reviews.
• Problem-Solving: Investigate issues thoroughly and collaborate with internal teams and external service providers to find effective solutions.
• Support: Provide administrative assistance and respond to customer service calls as necessary to assist the team.
• Call Quality: Support call auditing and phone training to maintain service quality.
• Record Keeping: Accurately document all interactions and resolutions.
• Customer Focus: Prioritize customer satisfaction above all, aiming to exceed their expectations.

Requirements:

• Experience: Prior experience in customer service or complaint handling, ideally in a call center setting.
• Skills: Strong communication and interpersonal abilities, including written correspondence skills.
• Attitude: Positive mindset, willingness to assist, and ability to handle pressure calmly.
• Organization: Excellent organizational skills, multitasking, and effective prioritization.
• Tech-Savvy: Proficient with CRM systems and other service-related software.
• Business Awareness: Understanding of customer service's business impact and ability to make decisions supporting company objectives.

Desirable Qualifications:

• Knowledge of Consumer Rights.
• GCSE Maths and English qualifications.
• Experience with online review platforms.

Benefits:

• Basic Salary: £26,500 per annum.
• Working Week: 5-day week including weekends and potentially bank holidays.
• Annual Leave: 30 days with extra for long-standing employees.
• Employee Assistance Program: 24-hour helpline covering various life issues.
• On-Site Parking and Free Yearly Flu Vaccinations.
• Colleague Discount: 25% discount for employees.

Company Information: WE Talent serves as an employment agency for permanent placements. By expressing interest in this role, you agree to the applicable Privacy Policy and Disclaimers available upon request.