Saint Laurent Client Advisor - London, United Kingdom - Groupe Kering

Groupe Kering

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

PURPOSE OF THE POSITION:
A Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

Job Description:

MISSIONS & RESPONSIBILITIES

Provide an outstanding client and aftersale service to all visitors and clients
Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
Show a transparent and genuine attitude with the client and create a unique connection with them
Communicate in a professional and authentic way, with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support the front and backofhouse teams, their achievements and ultimately the overall team spirit
Adhere to all company policies and operational procedures and follow them

PROFILE

A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
Have personal taste and passion for the fashion culture, like to create personalized looks
Have a natural business mindset and an entrepreneurial spirit
Openminded and looking for a company valuing audacity and authenticity
Strong team spirit to achieve common goals
Motivation to work in a fastpaced environment, able to multitask & prioritize
Proactive, enthusiastic, & with a problemsolving attitude
Excellent written, oral & listening skills, in English and local language
Embrace change and see it as an opportunity to grow and develop