Technical Support Specialist - Birmingham, United Kingdom - Bolt Staffing Solutions

Bolt Staffing Solutions
Bolt Staffing Solutions
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our client is a successful, established company within the coffee industry with plans to further grow the business over the next few years.

Due to the growth, they are seeking a Techincal Support Specialist to join their expanding operations.


Overview of Role


Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.


Key Responsibilities

  • Provide on site technical support to our client base offering positive solutions to technical issues within a given time scale.
  • Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Head of Field Services) and completing/distributing all relevant visit reports.
  • Maintain good customer relations by presenting a professional, efficient and helpful service.
  • Assist in the preparation and presentation of technical training courses and exhibitions when
- required.

  • Provide onsite training for engineers and operators as directed by the Technical Training Manager.
  • Assist in the manning of the Technical Help Desk when directed by the line manager.
  • Provide cover for absence of other Technical Support Specialists as directed by the line manager.

Required Experience/Qualifications/Skills

  • Knowledge of electro/mechanical coffee or vending equipment
  • Fault Finding & Correction of coffee or vending equipment
  • Excel & Powerpoint
  • Worked with a help desk system
  • Worked with technical database

Benefits

  • Basic Salary £3032k (Depending on experience)
  • Company Car
  • Travel expenses
  • Full company training
  • Hybrid working
  • Opportunites for further progression
  • Generous pension plan
  • Mon-Fri Schedule

Job Types:
Full-time, Permanent


Salary:
Up to £32,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension
  • Free or subsidised travel
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Licence/Certification:

  • Full UK Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 75% (required)

Work Location:
On the road


Reference ID:
IND-BS
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