Operations Assistant - Hove, United Kingdom - SupaJam Education in Music & Media
Description
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Who We Are
An exciting opportunity has arisen to join a music focused post-16 Specialist Provider, supporting vulnerable and disadvantaged year olds across our three bases in Swanley, Canterbury and Brighton.
At SupaJam we use our students' passion for contemporary music to ignite a love for education, and we champion achievement across our Music Practitioner, English, Maths and Life Skills syllabuses.
Working at SupaJam is unlike any other role in an education setting. Our young people have all struggled in life, and most have battled with often undiagnosed special educational needs.
To be part of a company that challenges the status quo, goes the extra mile for all our young people whilst immersed in the music industry is often challenging, but always rewarding.
The Role
SupaJam is committed to diversity and inclusion, and we believe this helps us to be a more relevant and effective organisation.
Our mission
To help vulnerable young people who have previously fallen out of formal education to engage, achieve and progress in a unique, inclusive learning environment.
Duties and Responsibilities
- Select the recruitment panel for all interviews, personally shortlisting and sitting on the recruitment panel when needed.
- Support the Operations Manager with the maintenance of the Single Central Record, ensuring that it is accurate and in line with requirements.
- Operating the welcome desk and ensuring the space is safe, tidy and equipped as appropriate.
- Providing a welcoming environment for all students, staff and visitors coming into the base.
- Creating a welcoming ambience with music and maintaining a tidy reception area.
- Ensuring guests have read and understood safeguarding and health and safety information, signed in/out, and received visitor passes.
- Retrieve visitor passes when guests leave.
- Maintaining stock levels in the kitchens, common areas, cleaning cupboard, and any other relevant areas.
- Answering phone calls, actioning and taking messages passing on as appropriate.
- General support to the admin team, Operations Manager and Base Leaders as needed.
- Support with administration tasks for upcoming events; including Black Deer and White Hart festival.
- Complete the ring round of all absent students by 11:00am and document reasons on Arbor in full.
- Signing out laptops and equipment and ensuring it is all returned in good condition.
- Maintain equipment registers.
- Support students during lunch breaks as per the staff rota.
- Ensure that all eligible students receive money for Free School Meals.
- Oversee Free School Meals and bursaries spreadsheets and file receipts.
- Carry out all enrolment procedures.
- Update, input and create spreadsheets and databases, maintaining the central filing system (Arbor).
- Working collaboratively within the admin team to oversee staff votes for Star of SupaJam each month and to update the winners boards accordingly.
- Support with local outreach and outcomes as required including, but not limited to, scheduling tours, conducting tours, promoting SupaJam and assisting the Outreach and Transition team.
- Support the Operations Manager with updating the Safer Recruitment and Bursaries policies.
- Create the staff newsletter every long term and distribute it to staff.
- To support the administration of SupaPounds.
- Undertake regular and mandatory training.
- Attend CPD days.
- Take responsibility for personal development and personal objective setting.
- Manage low level safeguarding incidents as outlined in the safeguarding policy and workflow.
- Escalate medium and high level safeguarding concerns.
- Record low, medium or high level safeguarding concerns on CPOMS, detailing the incident and demonstrating the identification and management of risk.
- Attend all safeguarding training when required so you are always on top of the latest advice and procedures
- Make referrals to external agencies such as PREVENT, social services, mental health support providers and other support services.
- This job description is not an exhaustive description of duties. Aspects will change over time and the jobholder is expected to contribute to the role's development and progression._
Company Benefits
- Opportunities to attend music festivals
- Enhanced parental leave
- Subsidised mileage above normal commute
- Whole organisation closure over Christmas that does not affect annual leave allowance
- Access to an Employee Assistance Programme, including, 'In the moment counselling for home life and issues', 'In the moment counselling for workrelated issues', Financial challenges, management support and specialist information
- Uncapped career progression ambitious people will grow as the business expands
- Access to the Staff Liaison Committee, providing staff
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