Administrator - York, United Kingdom - Charterhouse Recruitment Services

Charterhouse Recruitment Services

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator - Contract Role - 5 Months

To start on the 20th March on a 5 month FTC

- £11ph

Mon
Fri 9am 5:30pm

The purpose of your role is to:

The purpose of the position is to deliver first rate customer service to all potential and existing customers and to ensure that all elements of the service are delivered to a high quality and on time.
To work within the Transport team ensuring a robust process is in place for all tasks and ensure these are completed within the SLA and KPI.
To communicate with all suppliers, managers and internal departments in an effective and efficient manner to ensure the products and services requested by our customers are delivered at the highest standard.
To work as part of a team to deliver a good service.

In this role you are accountable for:

Making flight bookings, adhering to tight deadlines and ensuring bookings are processed accurately.
Ensure customer and group cancellations are fully communicated to relevant suppliers
Ensuring that relevant systems are up to date with accurate flight details and information

Your key responsibilities are to:

Ensuring all flights, both adhoc and groups are booked and loaded in a timely and efficient manner.
Adhoc flight requests are completed to meet our SLA.
Processing all customer information, compliant with GDPR.
Wider support for the transport team
Monitoring ticket deadlines and customer etickets

The characteristics required to be successful are:
We require people who want to be the best.

Wanting to be the best is not good enough though - you must also have the skills, attitude and energy to help us achieve our goals.

How you contribute to our positive culture and how you feel about your role is hugely important to us.

In addition to the above, this role also requires you to have the following:

Good time management skills, with the proven ability to prioritise and be incredibly organised.
Able to work under pressure to meet deadlines with meticulous attention to detail.
GDS experience preferred but not essential.
Able to analyse data, problem solve and make decisions confidently.

I look forward to hearing from you