Online Promotions and System Coordinator - Croydon, United Kingdom - Tropic Skin Care Ltd

Tropic Skin Care Ltd

Verified Company

Croydon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

e-commercee-commerceongoingTropic Skincare is an established, multi-award-winning, plant-powered, clinically proven, natural skincare company on a mission to create a healthier, greener, and more empowered world.

This powerful drive to make a positive impact has seen Tropic grow from our founder and CEO, Susie, selling jam jars of Body Smooth at Greenwich Market, to one of the UK's fastest-growing beauty businesses.

Our products are freshly made at our Surrey HQ, with ingredients sustainably sourced from tropical regions around the world, and certified vegan, cruelty-free and CarbonNeutral.

We also donate 10% of our profits to worthy causes such as building schools and planting trees, positioning ourselves as a socially responsible company whose mission extends beyond business.

Healthier. Greener. More empowered - that's the Infinite Purpose behind everything we do at Tropic. There's just one thing we're missing, you

**Online Promotions and System Coordinator
We're on the lookout for a tech-savvy, detail-oriented
Online Promotions and Systems Coordinator .

This crucial role will be the digital champion behind enhancing our Ambassador experience across multiple platforms including our ordering system, e-commerce site, asset library, content management system, and e-learning platform.

You'll align our e-commerce and main site, become the Ambassador's go-to guru for back-office queries, implement cool new features, and regularly check product systems.

**Responsibilities

Handle the daytoday administration and upkeep of all our Ambassador ordering systems, keeping information current and sales operations seamless.
Perform regular system product checks to ensure a smooth and seamless trading experience.
Identify and resolve any issues affecting ambassadors and customers.
SKU and Digital

Product Management:

Manage SKUs (Stock Keeping Units) and digital product setup in the back office system.
Ensure accurate and uptodate product information, pricing, and availability.
Working and liaising collaboratively with Ecommerce, Supply, Marketing, Dispatch, Accounts and NPD teams on product launches, offers and promotions from a system perspective.
Collaborate with marketing and supply teams to understand new special offers.
Configure and set up new special offers & product launches within the back office system.
Conduct thorough testing of new products and special offers on the ecommerce platform and identify issues.
Support the Senior Digital Product Owner in working with developers on the development of the ordering system.
Provide input and feedback on system requirements, user interface, and user experience.
Identify and implement ways to improve the ordering system's functionality.
Support the Senior Digital Product Owner in analysing the ambassador ordering system's user experience and identify areas for improvement.
Propose, test and implement changes to enhance the overall user experience.
Analyse system usage data and other relevant areas to identify trends and patterns.
Prepare reports on system performance, user behaviour, and areas for improvement.
Provide support to the Senior Digital Product Owner & Ambassador Development Team on all things digital platforms including adhoc tasks, analysis, UX feedback ideas for improvement and ongoing projects
Assist ambassador support with queries related to the back office and ordering system. Provide guidance and troubleshoot issues to ensure a smooth user experience for ambassadors.

**About You

Strong attention to detail and ability to maintain accuracy while managing multiple tasks.
Knowledge of ecommerce platforms and content management systems (CMS).
Strong analytical skills
Digital Systems Management: You should have at least some prior experience managing digital systems, preferably in a retail or ecommerce environment.
Product Management: Some prior experience or knowledge in handling SKUs and setting up digital products.
Technical Knowledge: Familiarity with backoffice operations, ecommerce platforms, and digital product management tools

Attention to Detail:
Demonstrated experience in roles requiring meticulous attention to detail

**Tropic's Delights

33 days annual leave, inclusive of bank holidays.
24/7 wellbeing support through Spill.
Pension Scheme provided by Nest.
Your very own ABC Skincare Collection, created for you, by you when you join Tropic.
50% Family & Friends discount.
Generous annual product allowance.
Free Breakfast Bar.
Access to discounts with a wide range of retailers.
Regular social events including summer & end of year parties.
Spontaneous employee wellbeing treats. Hybrid working for office colleagues (3 days per week onsite at Tropic HQ).

**Additional