Housing Officer - Croydon, United Kingdom - Amida Recruitment Limited

Amida Recruitment Limited

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic opportunity has arisen for a interim Housing Officer who is seeking new contract working for a leading Housing Association in South London.

As a Housing Officer your role will focus on providing a comprehensive housing management service, withindefined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided.

This is a hybrid position. Basic DBS required.

Responsibilities:

Provide an effective generic housing management service, working with multiagency partners and within the relevant legal and regulatory frameworks
Sign up and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard
Complete welfare checks and making safeguarding referrals, monitoring, and updating cases, working in partnership with multi agency partners
Carry out prevoid inspections and ensure the turnaround of vacant properties are within agreed key performance indicators
Attend court and prepare any papers as required where there are tenancy breaches that warrant it Investigate and respond promptly to allegations of antisocial behaviour (ASB) and tenancy fraud and the ongoing monitoring of cases, ensuring agreed targetsare met
Attend court and preparing any papers as required where there are tenancy breaches that warrant it
Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education, and training
Prepare contracts, notices and legal papers as required.
Schedule appointments, proactive campaigns, and neighbourhood inspections as needed
Assist the income management team in ensuring rental and service charge income is maximised and recovered
Develop/maintain key relationships with: ASB, Lettings, Customer Service, Property Service and Contact Centre Teams.

Skills & Abilities:

Experience with viewings, welfare visits, mutual exchanges, successions and ASB
Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs
Some understanding of common building defects and the solutions
Full Driving License and access to your own vehicle