Customer Support Advisor - Oxford, United Kingdom - The Myers-Briggs Company Limited

The Myers-Briggs Company Limited

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Name

Customer Support Advisor

Vacancy No

VN040

Employment Type

Regular Full Time

Location City

Oxford

Location Postal Code

OX2 8EP

About The Myers-Briggs Company

One of the world's largest business psychology providers.

In our fast-changing world, your edge lies in harnessing 100 percent of your talent - whether you're at work, home, college, or anywhere in between.

Your success and sense of fulfilment aren't just about what you know and what you can do, they hinge on your relationships and interactions with others.

We empower individuals to be the best versions of themselves by enriching selfawareness and understanding of others. We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity and solve their most complex people challenges.
As a Certified B Corporation, The Myers-Briggs Company is a force for good. We're established assessment developers, expert trainers and business psychologists. Our powerfully practical solutions are grounded in a deep understanding of the significant social and technological trends that affect people and organizations.
Find out more about our focus on social impact.
With a global network of offices, partners and certified independent consultants in 115 countries, products in 29 languages, and experience working with 88 of the Fortune 100 companies, we're ready to help you succeed.
Role Purpose

Provide courteous, prompt and reliable customer support service whilst problem solving to enhance sales, ensures customer satisfaction and deepen customer relationships.

How This Role Fits Into The Business

This role sits within a closeknit, multilingual & multicultural Customer Support team. This team contributes to the overall success of the business by providing a proactive and client
Key Responsibilities
Act as a first point of contact for a wide range of queries both external and internal (including customer account registration, certification verification, order placement, general account queries, technical queries, IT issues and complaints) to enable The Myers-Briggs Company customers to continue using our services.
Support the online chat functionality and support customers with queries in a timely and customer focussed manner in line with company SLAs.
Quickly build rapport with customers to identify queries and further business opportunities, upselling and cross selling where possible.
Respond to queries in a timely manner or identify and conduct appropriate delegation of queries to colleagues within Customer Support or elsewhere in the organisation, to achieve quickest resolution.
Assist customers with account management, website functionality, placing orders, booking onto workshops, ordering product through website (including advising customers on topics of eligibility, stock, pack sizes, relevant alternatives or additions) to enable customers to continue purchasing The Myers-Briggs Company products and training courses.
Act as a guide for qualified customers using The Myers-Briggs Company online platform, to create campaigns, sending out questionnaires and order reports, to enable them to perform practitioner duties.
Provide support to/assist Sales team in updating customer account information and placing orders generated by the Sales team, to help generate business revenue.
Ability to take information beyond the initial request, upselling when needed.
Communicate with the sales team to ensure that any potential leads that are generated are exploited and transformed into sales.
Forward issues raised by customers and/or raise any selfidentified issues to relevant teams around the business e.g. IT, Marketing, for such issues to be resolved with minimum impact to company customer base.
Constantly maintain an uptodate customer database, checking all addresses, contact details and delivery preferences on a regular basis.
Provide a tailored service and a product which suits customer needs, including upselling/cross selling of products/training where this benefits the customer, to strengthen the relationship between The Myers-Briggs Company and its customers.
Keep clients informed at every step of the journey towards resolution of their query if not able to offer immediate resolution, to uphold positive perception of The Myers-Briggs Company for customers.
Carry out other such duties as may reasonably be required, commensurate with the grade of this post.