Customer Care Advisor - Romford, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Romford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
A luxury brand is seeking a customer care advisor to join their busy customer care team. This is a full-time Monday-Friday role, providing online/telephone support to VIP clients.

This is a role which will suit individuals with experience of luxury retailor high-level hospitality, with experience delivering ongoing customer support and overseeing a lengthy customer journey.


Duties:


  • Managing inbound live chat requests
  • Upsell & Crosssell to customers
  • Using initiative to go 'above and beyond' customer's expectations
  • Performing follow up and administrative tasks

Person spec:

  • Experience delivering excellent levels of customer care in a luxury environment
  • Experience using CRM systems

Benefits:


  • Large employee discounts
  • Salary between £28k£30k DOE
  • Hybrid working after probation
  • No weekend work
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