Head of Patient Access and Validation - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

This is a newly created role within the Trust's Corporate Operations function supporting elective patient management across sites.

The post holder will be responsible for developing a Trust wide strategy for validation and for overseeing the delivery of day-to-day validation and data quality processes which will ensure patient pathways and waiting lists are managed in line RTT (Referral to Treatment) and non RTT guidance.

This will include the day to day management of the Central RTT Validation Team and any commissioned resources.

The post holder will be required to have regular contact with internal and external stakeholders and will often need to engage with them over complex, contentious and confidential issues.

Stakeholders will include, but not be limited to, site-based Directors of Operations, Divisional Directors of Operations and Heads of Operations, Patient Admin Teams, Clinicians, ICS colleagues and NHSE.

The postholder will lead on both the development of a 3-year Validation Strategy for the Trust and oversee the of validation resources to improve the data quality of our waiting lists and the Trust's overall management of patient pathways.

Ensure that an appropriate strategy is in line with business objective and are fully cascaded.

The post holder will be responsible for the annual refresh of the Trust Elective Care Access Policy and will oversee the development of supporting SOPs.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Day to day responsibilities will include:

Providing the overall management of the Central Validation / DQ Team
Working closely with Operational Managers to advise on potential areas of improvement which can benefit patients regarding their wait for secondary care appointments and procedures.
Working alongside the Corporate Performance Team and Business Intelligence in providing complete, accurate, timely and appropriate data for mandatory returns within national and local timescales.
Producing and developing reports from RTT data for use in the management and achievement of RTT targets.
Improving the quality of data associated with RTT by utilising expert knowledge of RTT rules and providing training and support to operational teams as required.
Ensuring that national best practice guidance is applied consistently and common errors are identified and
Standardise processes for secretarial, outpatient and waiting list staff in data entry and validation and to ensure that all validation is complete within required timescales, undertaking validation work directly as required to achieve this.
Ensuring RTT recorded clock starts/stops are valid and in compliance.
Presenting complex and sensitive information on all aspects of function practice in a clear, understandable and audienceappropriate manner to senior management and board level groups; including incidents, achievements, performance and compliance issues and change initiatives.
Providing analysis of data including, patient activity, current and projected targets using qualitative and quantitative data.
Informing the requirement for additional and targeted training to improve compliance and adherence with national best practice guidance.
Tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders for example the tracking of compliance, tracking of backlog reductons.
Ensuring that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Ensuring planned care services are aligned to clinical delivery, ensuring maximum efficiencies of resources to meet RTT targets.
Building and maintaining strong influential relationships with colleagues and external
Personally leading, supporting and contributing to formal negotiations with senior level staff from external stakeholders or third parties, providing a high level of negotiating expertise to secure the most advantageous arrangements.