Switchboard Operator/receptionist - Warwick, United Kingdom - Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership NHS Trust

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

St Michael's Hospital is a mental health in-patient unit, open 24/7, 365 days/nights per year with a Reception/Switchboard that supports all bases/sites for CWPT out-of-hours.

We rely on a team of admin staff to provide continual cover across days and nights for the Reception/Switchboard, to support patients, staff and visitors, some of whom may be distressed and in crisis.

This includes the handling of telephone calls for on-call rotas during out-of-hours, eg, IT, Clinicians, Management, Estates, etc.

This is a responsible post working with all staff disciplines and requires careful handling of calls, ensuring callers are put through to the correct person and team.

PLEASE SEE ATTACHED FOR FULL DETAILS
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud.

We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Interviews:
To be carried out face-to-face but in line with Covid-safe requirements at all NHS sites.

Please note that you will require a Disclosure and Barring Service check, which you will be required to pay for, and to sign up to NHS Professionals (NHS bank agency) to cover any additional shifts over and above your normal shift pattern when required.