Spares and Returns Co-ordinator - Hempstead, United Kingdom - Ashendon Recruitment

Ashendon Recruitment

Verified Company

Hempstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is one of the largest distributors of equipment to the printing and graphic arts industries and they are now looking for a new member to join their successful team.

This is a key role in a high-pressure spare parts environment, requiring excellent communication skills, computer literacy, with some sales experience, and a flair for building relationships with customers and suppliers.

Experience in a previous spare parts & returns role will be an advantage.

As a Spare Parts & Returns Co-ordinator you will liaise between suppliers and customers to identify and supply spare parts.

You will also be responsible for dealing with invoice queries, returns, following-up quotations and mail shots, as well as general order taking and computerised invoicing duties.

You must be able to work well as part of a team.

Key Tasks

To deal with all goods inwards in relation to returned parts from customers & Technicians
Encompass all laid down procedures to ensure efficient completion of all goods inwards notes & returns
To deal with and resolve all customer invoice queries & returns and raise credits as necessary
To maintain and control all outstanding credit notes from manufacturers
Liaise with Accounts Department on a regular basis to ensure that invoice queries are deal with within the agreed period
Raise nonconformances in accordance with ISO procedures as required
To accurately & efficiently deal with all customer requests for spare parts, quotations and any spares related issues
To follow up quotations to customers in an effort to secure sales.
To have an active and creative involvement in telesales marketing and promotion
To accurately input orders onto the computer system. Prepare and forward purchase orders to suppliers.

Hours of work are Monday to Friday 8:00am to 5:00pm or 9:00am to 6:00pm on a rota basis.

Your must be able to travel daily to the company location on the Hemel Hempstead Industrial Estate.