Student Administration Assistant - Sunderland, United Kingdom - University of Sunderland

University of Sunderland

Verified Company

Sunderland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide clerical and administrative support for key activities within Student
Administration including admissions service to applicants leading to the enrolment,
invoicing and record maintenance of these students.

To deliver excellent service provision and support colleagues with continuous
improvement, placing the student experience at the heart of what we do

Key Responsibilities

and Accountabilities:

Assist the Student Administration Coordinator in the effective operation of the

University's admissions and records function and all related processes and
procedures including holding individual responsibility for designated areas.

Liaison with external bodies to report and resolve issues relating to the student

record, e.g., UKVI, SLC etc.

Support with the effective coordination, planning and organisation of the

applicant/student record.

Contribute towards the continuous development of processes and procedures

within the student administration team.

Take responsibility for effective day to day processing in a specified area on a

rotating basis, for example:
audits, archiving, enrolment, yearly documents
production, SLC downloads/returns.

Effectively work with large volumes of data to achieve business objectives

enrolment.

Be a team source of expertise and advice on admissions regarding fairness,

transparency and non-standard qualifications; and to share and embed good
practice.

Be a team source of expertise and advice on record maintenance and enrolment,

working accurately and efficiently to guidelines and timelines.

Assisting colleagues with the generation, auditing and amendments of student

tuition fee invoicing ensuing accurate and up to date student records.

Assisting colleagues to ensure effective operations in a specified area, for

applicants/students are cleared by the team within a specified time.

Assisting in identifying and notifying third parties of any updates to students'

status i.e, Student loans and UKVI reporting duties, as determined by external
bodies and within agreed timeframe.

Attend meetings and conferences with external agencies (SLC, UCAS, DfE etc.)

as appropriate - assess the impact of new knowledge, and cascade and
disseminate as appropriate.

Liaise with external bodies to report and resolve issues relating to the acceptance

of an applicant to the University (UKVI, UCAS, etc.)

Operate within the framework of institutional imperatives including risk mitigation,

legislative/statutory requirements including maintenance of data.

Special

Circumstances:

Occasional weekend and evening working as required to fulfil demands on the

service and other requirements.

Attendance at Open Days and other events as required.
Work at either Campus, as required.
Work across and with teams as required.
In response to the needs of the University, work during some days in University

Closure Periods.

University of Sunderland

Role Profile
Part 2

Part 2A:
Essential and Desirable Criteria

Essential
**Qualifications and Professional Memberships: - Educated to GCSE standard or equivalent qualification; or substantial relevant

experience/ expertise.

**Knowledge and Experience: - Demonstrable experience of SITS or other student records/admissions systems.

Appropriate breadth of relevant experience in a busy office environment.
Proficient use of standard desktop packages and communication tools.

and fairly.

Desirable

Qualifications and Professional Memberships:

A levels or equivalent qualification.

**Knowledge and Experience: - Experience of working in an HE context.

Part 2B:
Key Competencies

Competencies are

assessed at the

interview/selection
**testing stage

Communication

Oral and Written
The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.

Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures and it is an important
requirement to deal with internal or external contacts where the service is usually
initiated by the role holder, working within the organisation's overall procedures or
policies OR proactively seek to explore and understand customers' needs; adapt the
service accordingly to ensure the usefulness or appropriateness and quality of
service (content, time, accuracy, level of information, cost).

**Decisi