Concierge - Luxury Residential Building - London, United Kingdom - PMR

PMR
PMR
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is looking for experienced day
AND night concierge's for a luxury residential building in South East London.

The shift pattern will be 4 nights on and 4 nights off with working hours 19:00pm -07:00am
or 07:00am - 19:00pm


Duties:


  • To provide a warm, courteous and prompt welcome on arrival for all visitors to the building.
  • To develop relationships and rapport between yourself and residents and managing agents.
  • To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceed.
  • Oversee the services provided including laundry service, chauffeur or other car service, private jet, theatre tickets, reservations, on site bookings.
  • A personalised and bespoke service should be offered for each individual resident and overtime an understanding of their various preferences and needs should be recorded and shared amongst the concierge team.
  • Attention to detail on all aspects of the job whether this relates to resident service or the maintenance and management of the building to the required immaculate level.
  • To ensure that accurate log is maintained for any visitors, deliveries and are announced and escorted to the apartments.
  • Be reliable, flexible, honest and a strong advocate for Office Concierge and the clients.

Requirements:


  • Experience in Residenital or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.
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