Customer Service Officer - London, United Kingdom - Hampshire Trust Bank

Hampshire Trust Bank
Hampshire Trust Bank
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.


We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.


We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.


Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.


Our Values and Behaviour
All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in


Customers matter

  • We listen to our customers
  • We value customer relationships over transactions
  • We strive to deliver what customers want, when they want it, how they want it
  • We prioritise customer outcomes over corporate expediency

We deliver

  • We approach everything we do with discipline and set high standards
  • We do more with less and embrace change
  • We are fanatical about financial rigour and risk discipline
  • We execute consistently with speed and accuracy
  • We constantly strive to improve

Integrity without compromise

  • We always aim to do the right thing we don't duck hard choices
  • When we make a mistake we own up and fix it
  • We are open and honest in all our communication
  • We treat innovation and fresh thinking as an opportunity not a threat

People Power

  • We are a meritocracy
  • We empower people and make them accountable
  • We encourage our people to learn and grow
  • We challenge each other honestly & constructively
  • We work as a team
  • We know diversity makes us stronger
  • We celebrate success

Position:

An exciting opportunity to provide exceptional customer service to the Bank's Savings customers.

The team member will help the Bank's Savings business achieve its goal of being 'the UK's most respected savings provider' by dealing with customers in a friendly and courteous manner.

They will carry out all duties in a manner that reflects the company's values at all times.


The role holder will be responsible for resolving customers' queries in a timely manner, providing written responses where appropriate and acting as a contact for incoming telephone queries while providing exceptional customer service to customers.


The CSO will be a key member of the team and should be passionate about customer service and providing an outstanding customer journey, enabling us to maintain our award winning customer service.

As well as a clear.


Requirements:


Qualifications/Experience

You must:

  • Have a background in customer services, either face to face or over the phone, be able to handle enquiries from customers with care and attention, taking ownership of each enquiry
  • Proven track record of delivering outstanding customer service, through exceptional communication and attention to detail
  • Demonstrate good judgement skills whilst being able to work on your own initiative
  • Time management skills
  • Ability to learn quickly in a fast paced environment
  • Ability to work under pressure
  • Experience of working within Savings or Banking

It would be nice if you had:

  • Understanding of ISA /process regulations

Other information:


  • Take full ownership of customer queries, ensuring the customer is fully aware of processes and happy with the end result.
  • Provide fantastic customer service to all customers, whatever the situation.
  • Deal with daily tasks such as opening customer accounts, maintaining records, payments and inputting transactions on our internal system (Phoebus).
  • Work with the Senior Customer Service Officers team to embed our cultures and values in your day to day role. Use all of our values especially 'Customer Matters' as guidelines on how we deal with our Customers.
  • Adhere to the bank's regulatory requirements, ensuring compliance at all times.
  • Take ownership of your own development to enhance your skills & knowledge.
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