Patient Access Associate - Derby, United Kingdom - Bionical Emas

Bionical Emas

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Career with Purpose
Bionical Emas is a global Clinical Research Organization (CRO) bringing life-changing medicines to patients around the world.

We combine Clinical Development, Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique, seamless service to our pharma and biotech clients.

At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people.

Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success.

If you are inspired by changing the lives of patients all over the world, we'd love to hear from you.

About the Role

This individual will have responsibility of working close with the Patient Access Managers and Patient Access Manager Lead to manage on behalf of the pharma client all Health Care Professional's enquiries to access Compassionate Use Medicines.

The Patient Access Associate has the important role of guiding a Health Care Professional step by step to access a program as well as to guarantee all regulatory requirements per market are completed prior to shipment.

What will your job look like?

Be the Healthcare Professional contact point on all Early Access Programs to help them complete a patient request in an efficient and timely manner
Deliver against Patient Access specific KPIs
Support Physicians throughout the request process, ensuring all questions are responded to promptly
Ensure all ordering physicians and delivery sites are verified
Manage situations where customers are distressed in a calm and solution focused manner
Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team
Ensure quality and regulatory requirements are met and ensure all countryspecific requirements are followed
Promote patient centricity throughout all programs

What will you need to succeed?

Customer services experience for at least 1 year within the pharmaceutical industry or related field
Track record of customer facing service levels
Knowledge of the drug development process and pharma industry experience
Demonstrated commitment to patient access to critical treatments
Experience working in a matrix organization
Effective relationship building
A problem solver that is also able to anticipate issues and propose solutions

What will you get in return?

We want you to do your best work We care about our people's well-being, their personal development and providing a true work-life balance.

Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

25 days of vacation
Vacation days purchasing scheme
1 extra vacation day per each 3 years of service
Discretionary Annual Bonus
Sabbatical of 3 to 6 months (after 2 years of service)
Free food and beverages at all offices
Life Insurance
Health Insurance and Employee Assistance Programme
Employee Support Networks help us continue to build on our inclusive culture
Flexible and hybrid work

Does this sound like you?

It is time to apply, and we can't wait to hear from you_

Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply

We Are Bionical Emas

We Are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.

**Powering the patient journey