Customer Service Administrator - Haywards Heath, United Kingdom - Travail Employment Group : Burgess Hill
Description
Customer Service Administrator
£21,000 - £24,000, Haywards Heath (office based), Monday to Friday 9am - 5:30pm, 25 days holiday + Bank Holidays, Pension
The Role
Due to an exciting expansion, an opportunity has arisen for a number of Customer Service Administrators to join a fantastic small business in the pet insurance sector.
Working as part of a cross functional team, this role will be responsible for providingCustomer Service and administration in relation to customers pet insurance policies.
- Answer and resolve customer queries
- General policy administration
- Proactively follow up insurance enquiries to convert to an insurance policy
- Produce high quality documentation and maintain records on our systems
- Develop a comprehensive knowledge and understanding of the company products
- Undertake regular learning and development in line with company and FCA requirements
Requirements:
We would expect the successful of Customer Service Administrator to demonstrate some customer service administration experience, ideally gained within an office environment.
The role could really suit someone who has worked in a call centre and is now lookingfor the next step in a smaller, less corporate environment.
You will have great communication skills and be comfortable using computers and picking up new systems. A love of animals is a must and bonus points for an interest in exotic animalsCompany Information
Our client are a small, but quickly growing business and have exciting plans over the next couple of years.
They offer a friendly working environment and real opportunity to grow and develop within your role and within the business.
Package
Up to £24,000 depending on experience
Monday to Friday 9am - 5:30pm (please note, there is potential that this could include some Saturdays in the future)
25 days holiday + bank holidays
Pension
Progression Opportunity
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