Customer Support Associate - Norwich, United Kingdom - CCR Recruitment & Selection

CCR Recruitment & Selection

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LiveChat Customer Support Associate - Home based

Salary:
£24,000 plus shares in company bonuses and excellent benefits package

Location:
Home based

Hours:
Monday - Friday between 8.00am - 6.00pm

Weekends

Our client are a fast grwoing health and nutrions experts, they are looking for a strong customer service associate who will support each member.

You will be responsible for ensuring the success of the customers' journey through our test and program by identifying customers' questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaininghigh standards of customer service across all interactions.

Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
Address customer complaints in a compassionate and patient manner.
Strive to achieve high customer satisfaction by going above and beyond.
Motivate and encourage customers across the customer journey to maximise customer satisfaction.
Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings.
Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage.