Looked After Children and Adoption Administration - Norwich, United Kingdom - Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust
Norfolk Community Health and Care NHS Trust
Verified Company
Norwich, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.

Identify and report areas within working processes and procedures that could improve service delivery To undertake Looked after Children and Adoption administration duties, receiving and processing telephone calls, including referrals, which may be urgent and/or challenging, liaising with health professionals to correctly process the referrals and the booking of appointments in a timely manner.

To build effective working relationships with the Clinicians of the services which are supported by the Looked after Children and Adoption administration team.

To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.


To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times.

To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.

To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as required.

Inputting onto various databases and systems, e.g.

SystmOne, PAS, HealthRoster and designated spreadsheets, within the required timescales and deadlines.

To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.

To undertake any other site and facilities duties as requested.

To implement policies for own work area and propose changes and to assist with the development of policies and documents for own work area.


Work is managed, and results/outcomes are assessed at agreed intervals Provide cover for the team and other departments, including reception, during periods of absence, as directed.

This may require travelling to other sites.

It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.

When required, to track the patients journey, promote good working practices between disciplines and departments, to enable the services that are supported by the Looked after Children and Adoption administration team to meet waiting times and targets
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