Former Debt Specialist - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Salary:
Up to £27,000


Job Type:
Full Time, Permanent


Location:
Head Office


Benefits:

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Are you passionate about building relationships and do you have income management skills? Do you want to work in a fast paced vibrant environment, with a friendly charismatic team? In our Customer Access Hub no two days are ever the same, you will be Reportingto the Customer Contact Team Leader.

The former debt specialist is responsible for maximising income collection owed from former customers and/or employees, with the aim for prompt resolution.

You will report to the Customer Contact Team Leader and supportwith management of the team when needed.


What you will do:


  • To promptly make contact with former customers by the most appropriate method, in order to collect outstanding debt once a tenancy has been terminated.
  • To promptly make contact with colleagues who have left the business and have outstanding debts with Great Places (professional fees, holidays etc.) and come to an acceptable repayment agreement.
  • To process payments made towards outstanding debts from former customers and colleagues and administer direct debits.
  • To set up and monitor payment agreements, ensuring income collection is maximised.
  • To recover any outstanding Housing Benefit/ Universal credit owed to Great Places for former customers and appeal any overpayment decisions.
  • To recover any debt in relation to recharges.
  • To complete income and expenditure forms for former customers to identify.
  • Responsible for the inhouse tracing package to check former customer details.
  • To signpost customers for specialist debt advice where required.
  • To instigate legal action for the recovery of debts where appropriate, liaising with Legal Services Partners if necessary and attend at Court if required as part of the debt recovery process and liaise with Money claims on line
  • To prepare debts for write off / write on and pass over to an external Debt Collection Agency if required.
  • To collect recharges where this applies ensuring invoices are on all accounts where not located ensure these are collated.
  • To manage credit accounts in a timely manner and arrange refunds / balance transfers or adjustments where applicable.
  • To ensure comprehensive and timely records are kept of customer contacts and advice / guidance given.
  • To work collaboratively with the Finance Department in order to maintain accurate repayment records, trace misspostings or amounts held in suspense accounts and rectify any errors.
  • To understand the measures that relate to effective debt collection and to support the collation of data to understand whether the service is meeting the measures set.
  • To provide training to colleagues to assist efforts to maximise the recovery of debt.
  • To assist the Customer Contact Specialist(Rents) in periods of peak demand, by answering queries responding to rent account management demands and providing advice and guidance around welfare benefits, where possible providing a first point of contactresolution.
  • Support rent specialist where required

What we are looking for:


  • Strong debt collection knowledge.
  • Ability to support management when needed and being confident when speaking to peers as a senior member of the team.
  • Someone who is able to identify vulnerable customers.
  • Ability to build relationships with tenants.
  • Confident when approaching customers regarding a debt.
  • Excellent knowledge of income management (from any relevant role in an organisation where money is collected).
REF-201290
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