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    Care Liaison Officer - England, United Kingdom - Great Places Housing Group

    Great Places Housing Group
    Great Places Housing Group England, United Kingdom

    1 week ago

    Default job background
    £30,731
    Description
    Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in maintaining positive relationships and contributing to project success.
    Engaging with Great Places Customers and stakeholders building trusted relationships as part of investment programme delivery
    Completing pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchens
    Arranging consultation events with customers and contractors
    Supporting customers by resolving complaints and responding to queries related to investment works in a well-coordinated, effective and responsive manner
    Supporting the assets team in the effective delivery of the planned maintenance works and being the main customer point of contact representing Great Places
    Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible
    To record information and update systems with survey data and ensure that all data is stored in accordance with GDPR
    Attend and contribute to pre-contract and progress meetings
    Experience of working in a dynamic customer focussed environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements
    Competent using Office 365 (compiling letters / reports / small spreadsheets)
    Knowledge of social housing

    Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

    ; Effective liaison with contractors / other stakeholders to give information/find information/resolve problems
    Flexible approach and a can do attitude
    Proactive in identifying issues before they reach a complaint stage
    Full driving license and use of a vehicle
    You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects

    Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
    The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
    Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
    Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
    Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Compliance based training bonuses paid annually
    Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates

    Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

    Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.


    Location:

    Head Office - West Didsbury Contract: Full time, Full time Salary: GBP30,731 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

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