Service Delivery Manager Energy - Milton Keynes, United Kingdom - Utility People

Utility People
Utility People
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ref:
JD-14187

Role:
Service Delivery Manager (Energy)

Location:
Homebased / Milton Keynes

Salary:
£38K

Summary:


Key responsibilities:


  • Managing customer relationships in line with customer service plan
  • Conducting regular performance reviews to ensure service delivery SLAs are met
  • Managing workflow for Delivery Analyst to support the customer
  • Managing onboarding of new customers
  • Providing energy portfolio analysis and review, to ensure that customer?s portfolios and supplier information is appropriately maintained and configured

Skills and experience required:


  • Experienced Energy professional
  • Keen to progress a career within the Energy Management Industry
  • Passion for Customer Service
  • Understanding of Energy Management, Project Management and Business Processes
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