Collections Advisor - Skelmersdale, United Kingdom - JOB commercial
Description
Part Time Collections Officer - Skelmersdale - Salary negotiable DOE - Pro rata
This is a superb opportunity for a Collections Officer to join an ambitious expanding UK Credit Management Company based at their head offices in Skelmersdale.
Hours are Part time, ideally Monday to Friday, 12-5pm.
Collections Officer Main Responsibilities will include:
- Respond to telephone calls and allocating these to staff as appropriate. When necessary take messages for staff and ensuring that these are passed on, presenting a professional and helpful image to enquirers
- Respond to letters received into the office, from Clients, Debtors or 3rd Parties within 48 hours, using professional conduct and in line with the Financial Conduct Authority & Credit Services Association Debt Collection guidance
- Deal with outgoing mail and ensure that it is placed in the corresponding trays to ensure correct postage is applied
- Contact all debtors under remit and recover outstanding debts inclusive of FM charges and client interest which have been applied to the accounts
- Liaise with debtors and clients in relation to any disputed debt or any proof of debt which may be required
- Update the FM database upon each action you initiate
- When placing debtors on arrangements ensure all relevant documentation is passed to the accounts department
- Ensure debts which require collections visits are passed to Collections Manager for authorisation and notes are placed on the database of your intentions
- Ensure all overseas debts which are over 21 days old and no communication has been made are passed to the International Collections Department.
- Undertake additional administration tasks as directed
- Respond professionally to all clients and their respective debtors at all times
- To work to deadlines and respond in a flexible way to the demands of the work
Job Types:
Part-time, Permanent
Pay:
£18,048.35-£24,000.00 per year
Expected hours: 25 per week
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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