Student Support Officer - London, United Kingdom - London School of Science and Technology (LSST)

London School of Science and Technology (LSST)
London School of Science and Technology (LSST)
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose


To provide both pastoral and curriculum support to students, including those who have declared a disability or who are in danger of dropping out or underachieving.

Work with the Student Union Reps to deliver extracurricular activities and provide support with Student Union activities.


Key responsibilities:


  • Offer confidential, impartial and non judgmental advice and guidance to students
  • Provide students with operational information and deal with student enquiries to include the issuing of documentation and telephone enquiries
  • Work with under achieving students to help them understand and prepare assignments
  • Provide curriculum support to students who have declared a disability
  • Support the Selection and Admissions process to ensure students who declare a disability are given sound, impartial advice
  • Assist the Academic Support Centre in identifying students who need support to submit outstanding assignments
  • Distribute Assignment Feedback and ensure students understand and use the feedback to improve future assignments.
  • Work with students on an individual basis to solve issues before they become formal complaints
  • Support students through the formal disciplinary process
  • Support students making formal complaints
  • Plan and deliver at least one extracurricular activity per semester
  • Oversee the organisation of College external events i.e. Award Ceremony etc
  • Organise Student representation on designated College committees
  • Act as focus of College contact with Student Union to include organising, overseeing and recording elections for Student Union Officers.
  • Prepare information to inform the Exam Board and other Management committees
  • Oversee the Student Common Room activities

Person Specification:


  • Educated to degree level (or equivalent)
  • Customer service experience
  • Working within higher education (desirable but not essential)
  • Proven ability to communicate effectively, both orally and in writing
  • Awareness of and sensitivity to cultural diversity
  • Respect for confidentiality, including the integrity and sensitivity of records.

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
One location
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