Call Centre Agent - Maidenhead, United Kingdom - Parkside Recruitment

Parkside Recruitment

Verified Company

Maidenhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference:

39964SOA Sector:
Call Centre Representative, Call Centre/Customer Service
Salary:

- £10.05 Per Hour

Town/City:
Maidenhead
Contract Type:
Temporary
Date Posted:
09/02/2023 09:29:00My client urgently requires a Call Centre professional to join their team on a temp to perm basis

in an efficient and professional manner facilitate, decide upon, and communicate the settlement of damaged goods claims.

Key Accountabilities:

Client transport damaged goods settlement
Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
Remaining compliant with all policies and requirements
Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers
Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision making

Role Challenges:

Peer relationship management, within the framework of the company behaviours and policies
Interdepartmental communication to ensure that the path to claiming settlement is as efficient as possible
Client and supplier relationship management ensuring constant compliance

Essential Requirements:

Fluent or native written and spoken English
Basic MS Office skills
GCSE (or equivalent) in Maths, English
Team player with excellent verbal skills and a keen eye for detail
Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with company policy when in a stressed frame of mind
Adaptable and resilient

Desirable Requirements:

Experience in a transport operation
Experience in an operational call centre environment
Experience in a high pressure, fluid sales environment

This is a temp to perm role

Interested?

Please do apply
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.