Customer Support Advisor X 10 - Croydon, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit
10 x Temporary Customer Support Advisors for a global Insurance & Assistance provider based in
Central Croydon.

Salary:
£13.46 per hour

Start:
ASAP - up to 3 months

Hours:
Monday to Saturday (on a rolling shift), 35 hour week to cover between 8am to 6pm

This is a fantastic opportunity to gain some work experience within this global business - due to an increase in workload, our client is looking to secure multiple temporary members of staff on a long-term basis, to support the rest of the team during thisexceptionally busy period.

If you are available immediately and have experience working within Customer Service or Administration - please get in touch with us today

What will your responsibilities include?

You will be supporting this busy Operations Team in the daily administration function, compiling information from the retailers regarding the repair of customer vehicles.

Liaising with customers regarding their vehicle repair response time
Advising customers on hire car details and procedures
Manage a caseload of breakdown assistances on a daily basis, monitoring and managing the retailer's progress through the repair.
Proactively manage all assigned breakdown cases in partnership with the retailers, to assist in reducing repair times and managing the vehicle through the workshop.
Update internal systems with relevant information and updates.
Handle calls assertively but diplomatically, resolving issues in a professional manner.

Do you have the required experience?

Previous experience of working within a call centre or administrative environment
A good working knowledge of Microsoft Office
High data entry speed and accuracy
Excellent telephone manner
Positive approach to work with ability to think laterally and adapt to changes in a role and duties
Excellent written and verbal communication skills
Proven ability to work under pressure and to tight deadlines
Selfmotivated and able to manage own workload
Ability to create and maintain good relationships with colleagues and clients
Proactive, quick thinking, flexible and adaptable to changing situations
Empathetic
Excellent listening skills
Detailed and methodical in approach to work

For your information

*Interested? Please send your CV in as a Word format only

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