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    Bookings Clerk/Receptionist - Sheffield, United Kingdom - Sheffield Children's NHS Foundation Trust

    Sheffield Children's NHS Foundation Trust
    Sheffield Children's NHS Foundation Trust Sheffield, United Kingdom

    1 month ago

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    Permanent
    Description

    Job summary

    An exciting opportunity has arisen to join the Community CAMHS team, within the CWAMHS care group at Sheffield Children's NHS Foundation Trust.

    You will support the admin team by providing an efficient and effective Reception and Clerical support service within the Community CAMHS team.

    Main duties of the job

    To provide an efficient and effective clerical admin support service within the Community CAMHS Team.

    The post holder will ensure information is accurately recorded onto various patient administration systems and provide reception and general admin support.

    About us

    Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

    We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."

  • Outstanding patient care
  • Brilliant place to work
  • Leader in children's health

    • Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

    We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

    Job description

    Job responsibilities

  • Apply appropriate communication methods using a range of verbal and non-verbal skills effectively. Professionally welcoming and treating everyone in a friendly and courteous manner presenting a good image of yourself through attitude, behaviour and appearance.
  • Plan and organise a range of straightforward tasks to set timescales to ensure the provision of a professional clerical/administration service as requested by your manager and others, patients relatives, colleagues and Trust staff.
  • Produce work of the quality and quantity as required ensuring expected Trust and departmental standards, key performance indicators and deadlines are met.
  • Contribute to ensuring that the working environment is safe and of a professional appearance reporting any problems as appropriate and maintain efficient and effective use of resources.
  • Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery.
  • Cover other positions within work areas during times of absence.

    • Inclusive Recruitment & Selection

    We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment

    We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catherine Gilbert

    Trust Values

    The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

    Compassion leading by kindness and showing empathy, understanding and respect

    Accountability striving to do the right thing and owning responsibility

    Respect value differences, tackling inequality and fostering a culture of inclusion

    Excellence delivering a high-quality standard of care

    Person Specification

    Qualifications and Training

    Essential

  • Educated to GCSE standard Maths/English level C

    • Desirable

  • Customer Care

    • Experience

    Essential

  • Working in a customer-focused environment
  • Experience of working with different computer software email, internet etc
  • Experience of working with the general public

    • Desirable

  • Previous clerical or reception experience gained within the NHS

    • Knowledge and Skills

    Essential

  • Good time management skills with the ability to prioritise work according to deadlines.
  • Able to work as part of a team and under own initiative
  • Good verbal and written communication skills with team / clients/ relatives using tact when required.
  • High standard of accuracy
  • Ability to establish and maintain effective working relationships

    • Desirable

  • Ability to deal with conflict

    • Personal Attributes

    Essential

  • Adaptable to change
  • Attention to detail and accuracy

    • Demonstrates Trust Values

    Essential

  • Compassion, Accountability, Respect and Excellence.

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