Service Reception Manager - Cambridge, United Kingdom - Marshall Motor Group

    Marshall Motor Group
    Marshall Motor Group Cambridge, United Kingdom

    1 month ago

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    Full time
    Description
    Job titleService Reception Manager Job referenceREQ08225 Date posted09/04/2024 Application closing dateBlank LocationSKODA Letchworth SalaryCompetitive Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description

    Marshall Motor Group are currently recruiting for a Service Reception Manager to join our Skoda dealership in Letchworth. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

    We can offer a fantastic range of benefitsin an environment,that offers career development where you will be given autonomy, support and a platform to succeed. These include:

    • 25 days annual leave (not including Bank Holidays) increasing with length of service


    • Colleague referral fee up to £2,000


    • Discounted Car Purchase Scheme & Colleague Car Benefit Offers


    • Discounted Service / Parts / Bodyshop services


    • Training and Continual Self-Development


    • Free Eye Care Vouchers


    • Cycle To Work Scheme


    • Pension Scheme


    • Employee wellbeing services


    • Free life assurance equivalent to twice your salary


    • Loyalty, Above & Beyond and Long Service Awards


    • Discounted Shopping Portal

    What will I do on a daily basis?


    • Provide day to day guidance and direction to a team of Service Advisors


    • Ensure the highest level of customer care and satisfaction are delivered at all times


    • Identify areas of improvement for the service reception department to improve performance and customer satisfaction


    • Plan ahead and manage time effectively to ensure all tasks are achieved


    • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

    What experience do I need?


    • Ideally you would have some experience in a similar role within a vehicle dealership


    • Ability to remain professional, calm and positive at all times


    • Approach tasks eagerly and cooperate fully when requested


    • Proactive mind set


    • Positive, can-do attitude


    • Outstanding organisation and time management skills with the ability to work to deadlines

    Why Marshall Motor Group?

    We operate 141 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 34 counties in England.

    Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe's largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.