Customer Service Advisor - London, United Kingdom - Catalyst Housing Association

Catalyst Housing Association
Catalyst Housing Association
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Salary:
£24,400 rising to £25,600 after 6 month settling in period


Location:
London


Weekly Hours:
35 hours


What we're looking for:

Do you have demonstrable experience in customer service?

Do you have experience using IT systems?

  • Do you have experience dealing with complaints about repairs and maintenance services?
  • If you do, this is the perfect role for you
We currently have a great opportunity for a Customer Service Advisor to join us on a Permanent basis.

As a Customer Service Advisor some of the key results for the role include:


Supports the Neighbourhood Customer Specialist team in providing an excellent housing and estate management service across a range of digital channels, ensuring that all customers - leaseholders, tenants, freeholders - receive an effective, professional and value for money service and that the business addresses issues/problems and delivers appropriate services in a timely and cost effective manner.


Strives for 1st contact resolution at all times by being pro-active and thoroughly investigating the customer's account to prevent possible call backs.


Manages a customer caseload and ensured that customers have access to the right services, there is correct service outcome and that customer queries/complaints are resolved regardless of where service failure lies within the organisation.


  • Takes ownership to ensure they have full knowledge of all services to help meet the individual needs of customers.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.


The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties.

We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.


We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained.

Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:
Flexible and hybrid working (depending on the role)

Up to 30 days' annual holiday plus bank holidays

Competitive salaries that are benchmarked regularly against current market rates

Two additional paid volunteering days each year

Family friendly policies

Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal

4 x Life Assurance

Up to 10% pension contribution matched 1:1


Are you ready to apply?


To be considered for the position of Customer Service Advisor, please click on the '' button and submit both your CV and a bit about why we should consider you for the role.


Vacancy details:


Discipline:

Customer Service


Weekly Hours:

35 hours


Contract type:

Full Time


Closing Date:

01/09/2023 23:59:00
More jobs from Catalyst Housing Association
See all jobs of Catalyst Housing Association