Ed Receptionist - London, United Kingdom - Whittington Health NHS Trust
Description
Job DescriptionEmergency & Urgent Care
Job Title Emergency Department Receptionist
Band Band 3
Division Emergency & Urgent Care
Hours 37.5 — Flexible shift pattern including days, evenings, nights and weekends
Annual Leave 27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years of NHS service
Accountable to ED Senior Support Officer
Responsible to Emergency Department Service Manager
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends.
The shift patterns are listed below:
- Shift Hours
Day 10:00 - 18:00
Late 15:00 - 23:00
Twilight 1 16:00 - 00:00
Night 23:00 - 07:00
3 0 Minutes Break
Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.
We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job Summary
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:
Service Manager
Administration Manager
Senior Support Officers
Emergency Department Matron(s)
Emergency Department Nurses
Emergency Department Consultants
General Practitioners
Administrative colleagues in other clinical service areas
Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
3.1 Reception
Registering and greeting patients on arrival
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Deal with queries face to face, on the telephone or via fax
Ordering notes for patient admission, for doctor's perusal and soft tissue clinic
Scanning of CAS Cards and LAS PRF documentation
Ensuring accurate data entry of patient data on all systems
Amend patient and GP details as required
Clerking — Clinical Decision Unit (CDU) discharge
Book appointments for fracture clinic and soft tissue clinic
Logging all IT issues and notifying Senior Administration colleagues log number(s)
Ensuring that scanned 'red top' referrals and fracture clinic appointments are taken to the appropriate department each day
Collecting discharge paperwork from the Urgent Care Centre (UCC), and Emergency Care Departments including the GPs for scanning
Keeping workstations neat and tidy at all times
Ensuring that the porters collect the confidential waste as well as the bags for coding and health records
To gain comprehensive understanding of Medway EPR computer system, providing support to new users and existing staff
To deal with enquiries from patients and staff, both internal and external
Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
3.2 Majors
To provide administrative support to all clinical staff on duty
To register all ambulance patients attending the department, including checking their demographics and updating this information using the Trust IT system (Medway).
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