Qualifications and Leadership Administrator - Widnes, United Kingdom - Community Integrated Care

Community Integrated Care
Community Integrated Care
Verified Company
Widnes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What makes Community Integrated Care a great place to work:

Do you enjoy coordinating events, booking venues, communicating with delegates?

Do you have a keen eye for detail?

Experienced with managing budgets?


You will play a vital role in the leadership, qualifications, and apprenticeships department by maintaining and updating all relevant databases and ensuring that we keep excellent records.

You provide a high quality, efficient, and effective leadership and learner offering which supports succession planning, retention, and colleague development and meets all our contractual, regulatory, and organisational requirements.


What is The Deal for you?
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Flexibility You can work your hours flexibly in agreement with your line manager.
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Location: This role is primarily based in Old Market Court, Widnes. There is some requirement to travel infrequently to support the delivery of leadership development programmes across the UK.
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Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
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Best Lives Possible: You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
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Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people
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Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life


Who you'll be supporting & more about the role:

Key day to day tasks

  • You will be maintaining relevant internal and external databases, evidencing qualification completion in accordance with regulatory requirements.
  • You will track, manage, and undertake the administration of the budget spend. You will contribute to cost effective and efficient management of the spend.
  • You will lead the coordination of leadership events, activities and meetings as required ensuring a positive delegate or learner experience.
  • You will provide guidance and support to colleagues on how to navigate our leadership and qualification processes so that they feel confident and supported.
  • Assisting with collation and reporting of relevant leadership and qualifications management information.
  • You will be supporting continuous improvement through coordination, feedback, lessons learned to ensure effective utilisation of time and resources.


To be the first point of contact for internal and external stakeholders (learners, colleagues, venues, qualifications providers) for queries, requests, appointments/meeting, taking action to resolve or escalate issues as necessary to ensure the delivery of an accurate, efficient, and high standard of customer service.


Your values:


  • Must have a keen eye for detail and complete work accurately. Must be able to work to deadlines
  • Should have excellent people skills and be skilled and driven to provide an excellent customer service
  • Able adapt to new technologies and embrace process changes
  • Ability to embrace change and continuous development

Prior experience in a similar role is not required, however knowledge or experience in the following would be beneficial:

  • Experience in a customer service role working within a fast-paced HR/People department
  • Experience of keeping accurate records
  • Knowledge of or experience working with a learning management system or other databases
  • An understanding of Scottish Vocational Qualifications (SVQs), Apprenticeships, Modern Apprenticeships and other qualifications
  • Experience collating data and reporting on the information
  • Experiencing coordinating events, booking venues, communicating requirements to delegates
  • We're really proud to be a _
    _Hive HR__ Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level._
  • In our 2023 Colleague Engagement Survey, 56% (over 3,300) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us and 28 is an excellent score compared to other organisations_
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