Resident Experience Co-ordinator - Leicester, United Kingdom - Centrick
Description
Resident Experience Co-ordinator (Part-Time)Leicester, UK
We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence.
ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK.
Committed to ensuring that residents enjoy peaceful and secure living.
Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting Every day, we work to achieve our vision: to make customers' lives better, the Centrick way.
Someone looking for a part-time role in an exciting new site, working closely with the Resident Experience Manager to deliver outstanding customer service.
You will know how to create a welcoming and inclusive environment for all residents and have the ability to address concerns and prioritise your day's events.
You may come from a residential, lettings or hospitality background and may be looking for a more customer-focused role, which incorporates events, property and customer-first experiences.
No two days are the same, but the below gives you a flavour of some of the tasks you'd typically be involved with.
- Be part of planning and organising community events and activities that cater to the diverse interests and needs of the residents
- Act as the primary point of contact for residents regarding inquiries, concerns and feedback on weekends
- Oversee the use and maintenance of community amenities such as the gym, common areas and recreational facilities
- Coordinate with maintenance staff and contractors to ensure all amenities are wellmaintained and operational
- Relet marketing activities, including listing the property on the relevant portals, arranging and conducting viewings and negotiating offers
- Undertake relet checkin inventory, checkout inspections and both interim property and site inspections
- Manage post and parcel strategies for residents, including the use of digital parcel facilities
- Assist in marketing efforts to attract new residents and promote through social channels in line with Centrick brand guidelines
- Effectively maintain your site in line with set KPIs
We've fostered a values-driven, inclusive environment for our people so that they enjoy coming to work every day.
Not only will you have access to all of the below rewards & benefits, but you'll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Pro rata competitive parttime salary
- Pro rata 25 days' holiday (rising with service to 28 days), plus 8 bank holidays
- Leave
- Cash Plan
- Family Leave
- Employee benefits platform
- Assistance Programme
- Pension Scheme
- Nursery Benefit
- Service Awards
- Paid CSR Day per year
Job Type:
Part-time
Salary:
£12,000.00-£12,500.00 per year
Expected hours: 20 per week
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Onsite parking
Schedule:
- Weekend availability
- Weekends only
Work Location:
In person
Reference ID: 632
Expected start date: 22/04/2024
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