Customer Service Apprentice - Cheadle, United Kingdom - Manchester Fertility

Manchester Fertility

Verified Company

Cheadle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Apprentice

Reports to:
Patient Services Manager

Key responsibilities
-
Patient Reception: Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanor, ensuring patients feel comfortable and supported throughout their visit.
-
Appointment Scheduling: Efficiently manage patient appointments using our electronic booking system.
-
Patient Information: Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.
-
Process Payments: Take patients' payments and update patients' records accordingly.
-
Administration support:general administration support (filing/photocopying/franking mail/ SARS requests/ preparing patient notes/stationary orders/supply ordering)
-
Team Collaboration: Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.

Knowledge & Skills

An enthusiasm to learn.
Numerate
Good verbal and non verbal communication skills
Accuracy and attention to detail
Computer literacy with knowledge of Word/Excel
Outstanding organisational and timekeeping skills
Ability to prioritise own workload on a daily basis
Ability to communicate with the team
Flexible and conscientious
Good team working skills
Ability to work well in a fast paced, high pressured environment

Behaviours

To present in a calm and professional manner at all times
Flexibility and adaptability to meet the changing needs of the business
Act in the best interest of Manchester Fertility and patients at all times

This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder.

Job Types:
Full-time, Apprenticeship

Salary:
From £10.42 per hour

Benefits: