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    Complaints Handler - Stamford, Lincolnshire, United Kingdom - Diligenta

    Diligenta
    Diligenta Stamford, Lincolnshire, United Kingdom

    5 days ago

    Default job background
    Full time £25,000 - £25,000
    Description
    Complaints Handler Salary: From £25000-£25000

    Complaints Handler Starting at £25,000 per year

    Monday to Friday, Flexible between, 8am - 6pm

    37.5 hours per week

    Lynch Wood, Peterborough, PE2 6FY Summary of the role:

    Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call .

    With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits:
    • We offer 31 days holiday (including bank holidays)
    • An annual discretionary bonus scheme
    • A contributory company pension scheme
    • Excellent employee wellbeing and assistance support programmes
    • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
    • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
    What we're looking for:
    • Strong customer service experience is required .
    • Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
    • Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
    • Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
    • Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
    • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
    About us: Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers . Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.

    Join Diligenta and make an impact, start your application today.PandoLogic. , Location: Stamford, ENG - PE9 1AB
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